Refund and Refund policy

This return policy applies to customers within the United Kingdom.

Thank you for shopping with Chloe The Label. We are dedicated to providing a smooth and supportive experience. If you are not completely satisfied with your purchase, we offer a transparent and easy-to-follow return and refund process to ensure your peace of mind.

30-Day Return Policy:

We accept returns within 30 days of the purchase date. To qualify for a return, the item must be unused, in the original condition that you received it, and in its original packaging. You must include the order confirmation or packing slip with the return.

• Return Eligibility: Items must be new and unused.

• Return Window: 30 days from the date of receipt.

• Return Method: By mail.

• Return Shipping Costs: The customer is responsible for return shipping costs.

• Restocking Fees: No restocking fees are charged.

• Refund Processing Time: Refunds are processed within 10 business days.

How to Return an Item:

To return an item, please email us at support@chloethelabel.com with the following details:

• Order Number
• Name on the Order
• Order Address

We will provide return instructions and the address for your return. Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method. If your return is lost and was not sent with tracking, we are unable to process your refund.

Return Shipping:

• Customers are responsible for all return shipping costs. We have no restocking fee.
• There is no restocking fee.
• We strongly recommend using a Track & Trace service to ensure the safe delivery of your return.
  

Refund Process:

Upon receiving and inspecting your return, we will notify you via email that we have received the item. We will also inform you whether your refund has been approved or rejected. Refunds will be processed to the original payment method within 10 business days if approved. Refunds will be issued to the original payment method.

Please note that refund processing time may vary depending on your bank or payment provider

Non-Refundable Items:

• Opened or used products.
• Gift cards.
• Store credit.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at support@chloethelabel.com. Provide details and photos of the issue, and we will assist you in resolving the problem as quickly as possible.

Exchanges:

We do not offer direct exchanges. To receive a different item, please place a new order and return the original item for a refund.

Order Edits

If you would like to edit your order, please contact us within 2 hours of placing your order. After the initial 2 hours, we will not be able to edit your order.

Lost parcels

If your parcel is lost in transit, we will gladly replace it and ensure that your order reaches you, provided the correct address is selected at checkout. If you do not want the parcel replaced, we will have to wait 30 days before refunding the order if the parcel finds its way to you and is delivered. Our customer service team will check on your order regularly during the two weeks to track its progress and provide you with accurate information.

Terms of Service

For more information on using our website and services, please read our Terms of Service.

This policy was last updated on April 25, 2025.