FAQs

• How much does shipping cost?

We offer free shipping on all orders within the United Kingdom. For full details, please visit our Shipping Policy. Enjoy your shopping experience with Rosewood.

• Can I return an item if I’m not satisfied?

Yes. We accept returns within 30 days for items that are unused, in their original packaging, and in sellable condition. For step-by-step instructions, visit our Refund Policy.

• What if my item arrives damaged or defective?

If you receive an item that’s damaged or faulty, please reach out to us at support@rosewoodofficial.com with a brief description and photos of the issue. We’ll assist you quickly to make things right.

• Can I cancel my order?

Orders can be cancelled within 24 hours of placement. If you need to cancel or make changes, please contact our support team as soon as possible. After your order has been processed, cancellations are no longer possible.

• How can I track my order?

Once your order ships, you will receive a confirmation email that includes a tracking number. You can use this number to monitor the delivery status of your order at any time.

• How can I contact customer service?

For assistance, please email us at support@rosewoodofficial.com. Our team will respond as soon as possible, typically within 1 business day.